Privacy
Notice
Last updated: September 14,
2020
SRS Computing Solutions, LLC (“SRS,” “we,” “us,” “our”) is
committed to protecting your personal information. This Privacy Notice describes the personal
information that we collect about you, how we use and disclose this
information, and the steps we take to protect this information. For purposes of this Privacy Notice,
“personal information” means any information that relates to you as an
individual and could reasonably be used to identify you. This Privacy Notice applies to our collection
and use of personal information through this website and any related websites,
applications, tools, or platforms (the “Services”), as well as through any
other means where a link or reference to this Privacy Notice is provided at the
time of collection.
Our Services
SRS is a provider of software
management services, including website, payment processing, insurance
and ecommerce services, to funeral, cemetery and crematory corporations (our
“Clients”). In connection with the
provision of these services, SRS collects and stores personal information
regarding individuals who visit and utilize certain functions or features of
our Clients’ websites (“End Users”).
This Privacy Notice applies to SRS’s collection and use of Client and
End User personal information but not to our Clients use of such personal
information. This Privacy Notice also
applies to other personal information collected directly by SRS, including
through use of our website or otherwise in connection with the Services.
Personal Information We Collect
When you access or use the Services
or otherwise interact with us, whether as a Client, End User, or other
individual, we may collect certain categories of personal information about you
from a variety of sources.
Categories of personal information that we may collect from
you directly include:
•
Contact information (for example, name, phone number,
mailing address, email address)
•
Payment-related details (for example, banking
information, billing address and other credit card details)
•
Communications (for example, submitted questions or
other posts and marketing preferences)
•
Recruitment data (for example, resumes and other
details regarding an applicant’s qualifications)
Categories of personal information that we may collect
automatically when you use the Services include:
•
Technical information (for example, browser type, IP
address, cookies, and operating system)
•
Usage information (for example, pages visited, search
terms entered, and frequency of visits)
Categories of personal information that we may collect from
other sources, including from our Clients in connection with their use of the
Services, include:
•
End User contact information (for example, name, phone
number, mailing address, email address)
•
End User account information (for example, username and
password and transaction history)
•
End User payment-related details (for example, billing
address and other credit card details)
•
End User funeral contributions, including tribute video
data, data entered in funeral register books, obituaries and posts and comments
•
End User funeral administration data, including
personal details regarding the deceased such as Social Security Numbers and
Social Insurance Numbers, life insurance claim forms and affidavits to ensure
dispersal of funds to cover funeral costs and other medical costs or living
expenses, and data required to file death certificates and obtain burial
permits
How We Use Your Personal Information
We may use the personal information we collect for the
following purposes:
•
Provide and
improve the Services.
We may use
your personal information to provide and improve the Services, including to
fulfill your orders and requests and to post your comments and other funeral
contributions. We may also use your
personal information for the administration of our business, for business
development purposes, and to fulfill our contractual obligations.
•
Risk mitigation
and security.
We may use your
personal information for risk mitigation and security purposes, including to
maintain the privacy and security of our data, to conduct internal audits or
investigations, for data security testing and business continuity planning
purposes, and to ensure the safety and security of our Clients, staff and
assets.
•
Communication
and marketing.
With respect to
Clients and other individuals that submit information directly to SRS, we may
use your personal information to communicate with you about the Services,
respond to your questions, or offer you additional products or services.
•
Comply with the
law and exercise our rights.
We may
use your personal information as reasonably necessary to assess and ensure
compliance with applicable laws, legal requirements, and company policies; to
protect our assets or to investigate or defend against any claims of illegality
or wrongdoing (including to obtain legal advice or to establish, exercise or
defend legal rights); and in response to a court order or judicial or other
government subpoena or warrant.
•
Corporate
transaction.
We may use your
personal information in the event we undertake or are involved in or
contemplating any merger, acquisition, reorganization, sale of assets,
bankruptcy, or insolvency event.
•
Recruitment and
hiring.
We may use your personal
information to evaluate your candidacy when you apply for a job with us.
We may also aggregate,
anonymize, or otherwise de-identify your personal information and use it for
any purpose permitted by applicable law.
Use of Cookies
When you use the Services, we
may send one or more cookies (which are small text files containing a string of
alphanumeric characters) to your computer or mobile device, to help analyze our
web page flow, customize our content, measure promotional effectiveness, and
promote trust and safety. You are always
free to decline our cookies if your browser permits, although doing so may
interfere with your ability to use the Services or certain features of the
Services. We may also use Google
Analytics or a similar service that uses cookies to help us analyze how users
use the Services.
We also allow certain third parties such as advertising
networks, analytics providers, and widget providers to place cookies in order
to collect information about your online activities over time and across
different websites when you access or use the Services. Currently, various browsers offer a “Do Not
Track” option, but there is no standard for how “Do Not Track” should work on
commercial websites. Due to the lack of
such standards, this website does not respond to “Do Not Track” consumer browser
settings.
How and When We Disclose Your Personal
Information
We may disclose your personal information to the following
categories of recipients, to be used only for legitimate purposes in keeping
with this Privacy Notice:
•
Group companies
and affiliates
. We may disclose,
share, or transfer your information to any business entity that is part of our
corporate family.
•
Clients. If you submit data to us through your use of
one of our Client’s services, we may share your information with that respective
Client in connection with that Client’s provision of services to you.
•
Service
providers and professional advisors
.
We may disclose your information to third party vendors who provide
services in support of our business operations, such as website development and
hosting, payment processing, marketing management, recruitment and hiring,
service optimization, vendors that fulfill orders for funeral-related items
such as flowers, and data analytics. We
may also disclose your personal information to our professional advisors such
as our attorneys, accountants, and insurance providers.
•
Parties involved
in a corporate transaction
. We may
disclose your information to relevant third parties in the event of a
divestiture, merger, consolidation, or asset sale, or in the unlikely event of
a bankruptcy.
•
Law enforcement
or other governmental entities
. We
may disclose your information if required to do so by law or if we believe in
good faith that such action is necessary to comply with the law, prevent unlawful
activity, defend our rights, or maintain security.
•
Other third
parties with your consent
. We may
disclose your information to any other third party where you have provided
consent to such disclosure.
Security, Retention & Transfer of Personal
Information
We have implemented and
maintain commercially reasonable and appropriate technical and organizational
measures designed to protect the confidentiality, integrity, and security of
your personal information. Please note,
however, that no security measures are perfect or impenetrable. We therefore cannot guaranty and do not
warrant the absolute security of your personal information. We retain your personal information for no
longer than reasonably necessary to fulfill the purposes for which we collected
it or to comply with the law, prevent fraud, facilitate an investigation,
defend against legal claims, or exercise our legal rights.
Depending on your location, the
personal information we collect about you may be transferred to a jurisdiction
that does not provide the same level of protection of personal information as
the jurisdiction in which you reside.
Among other places, personal information may be transferred to, and
stored in, Australia, Canada and the United States.
Your Choices & Rights
You may decline to share
certain information with us, in which case we may not be able to provide to you
some of the features and functionality of the Services. If you have registered for an account in
connection with the Services, you may update, correct, or delete your profile
information and preferences at any time by accessing your account preferences
page through the Services. If you do not
wish to receive marketing communications from us, you can opt-out by using the
unsubscribe process provided or described in any such communication, but you
may still receive transactional or administrative communications from us. Although your changes are reflected promptly
in active user databases, we may retain all information you submit for a
variety of purposes, including backups and archiving, prevention of fraud and
abuse, and analytics.
Depending on your location and
subject to local law, you may have certain rights with respect to your personal
information. These may include the right
to access and correct your personal information
To make a request related to your personal information or
otherwise exercise any rights you may have under applicable law, you may
contact us using the contact information provided below. In order to fulfill
your request, we may require additional information from you. We will respond to requests, as applicable,
within the relevant time periods established by applicable law. We are committed to finding a fair and
reasonable resolution to any request, concern, or complaint you bring to our
attention. However, if you are
unsatisfied with our response to your request, you may have the right to lodge
a complaint with applicable governmental authorities, subject to local
law.
Children’s Privacy
We do not knowingly collect or
maintain information from persons under 13 years of age (“children”), and no
part of the Services is directed to children.
If you are under 13 years of age, then please do not use or access the
Services at any time or in any manner.
If we learn that information has been collected through the Services
from children and without verifiable parental consent, then we will take the
appropriate steps to delete this information.
If you are a parent or guardian and discover that your child has
provided us with personal information without your consent, please contact us
using the contact information below to request that we delete the information from
our systems.
California Residents
Supplemental to the above, the
following additional information pertains to California residents only:
Collection
and Use of Personal Information
•
Categories of personal information collected about
California residents in the past twelve months include identifiers, other
identifying information, characteristics of protected class, commercial
information, Internet or other electronic network activity information, professional or employment-related
information, education information, and inferences drawn from such
information. For examples of specific
pieces of personal information collected, please see the “Personal Information
We Collect” section above.
•
Categories of personal information disclosed for a
business purpose about California residents in the past twelve months include
identifiers, other identifying information, characteristics of protected class,
commercial information, Internet or other electronic network activity
information, professional or employment-related information, and education
information.
•
We do not sell personal information, nor do we share
personal information with third parties for those third parties’ own direct
marketing purposes.
Your
California Privacy Rights
As a California resident, you have the following rights with
respect to your personal information:
•
You have the right to request to know about personal
information collected, disclosed, or sold.
•
You have the right to request the deletion of personal
information.
•
You have the right to opt-out of the sale of your
personal information at any time. Note that we do not currently sell personal
information.
Finally, you have the right to not be discriminated against as a result of exercising your privacy rights. Accordingly, unless permitted by law, we will
not deny you goods or services, charge you different prices or rates for goods
or services, provide you a different level or quality of good or services, or
suggest you will receive a different price or rate for goods or services or a
different level or quality of goods or services.
To exercise your rights, you
may contact us using the contact information provided below or call
1-800-797-4861.
In
order to
fulfill your request, we may require additional personal
information for purposes of verifying your identity. If you make a request through an authorized
agent, we may require additional information to verify your authorization of
the agent.
Changes to Privacy Notice
We reserve the right to make
changes to this Privacy Notice at any time, without notice. We will notify you about changes that
significantly impact our use of your personal information by placing a
prominent notice on this website or by sending you an email. Please revisit this page periodically to stay
aware of any changes to this Privacy Notice.
For the avoidance of doubt, disputes arising hereunder will be resolved
in accordance with the Privacy Notice in effect at the time the dispute arose.
Contact Us
Please contact us with any
questions, comments or concerns about this Privacy Notice or our use of your
personal information by e-mail at ssimons@srscomputing.com or by mail at:
SRS Computing Solutions, LLC
6201 Wallace Rd. Ext., Suite 201
Wexford, PA 15090
